By creating an account, depositing funds, or submitting an order on Official Grows ("Platform"), you acknowledge that you have read, understood, and agreed to be bound by all of the terms and conditions set forth below.

We reserve the right to modify or amend these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to stay informed of updates.

• You must be at least 18 years of age or possess legal capacity in your jurisdiction to use our services.
• You are solely responsible for maintaining the confidentiality of your account credentials (username, password, API keys).
• Any activity conducted under your account is your sole legal responsibility. If you suspect unauthorized access, reset your password and contact support immediately.

Official Grows provides social media marketing and promotional services. When placing an order:

• Delivery Estimates: Delivery speeds, start times, and completion estimates listed in service descriptions are approximations based on real-time server load and automated execution queues. Actual delivery may vary due to social network algorithm updates.
• No Guaranteed Delivery Timestamps: We strive to fulfill orders as quickly as possible, but we do not guarantee exact minute-by-minute delivery windows.
• Duplicate Orders: Do not submit multiple simultaneous orders for the exact same link while a previous order is actively "Processing" or "Pending". Allow the first order to complete before placing another. Overlapping orders may cause delivery counts to collide without refund eligibility.

• Public Profiles Only: Your social media account or post must remain 100% Public during the entire order processing and refill duration. Orders sent to private accounts cannot be delivered or refunded.
• No Username Changes: Do not change your social media username or handle while an order is active or during the refill guarantee window. Doing so breaks the tracking link and automatically voids all refill guarantees.
• Correct Link Formats: Always verify link formatting (e.g., full URL with https://). Broken, misspelled, or deleted links will fail without warranty.

• All funds deposited into Official Grows are converted into panel wallet balance to purchase services.
• You agree to use only authorized and legally owned payment accounts (Revolut, Cards, Cryptomus, Bank Transfer, PayPal, etc.).
• Dispute & Chargeback Policy: You agree never to file a fraudulent dispute or chargeback with your bank or payment processor without first contacting Official Grows support. Initiating an unauthorized dispute or chargeback will lead to immediate, permanent account termination and IP blacklisting across the global network.

We believe in honest, fair, and transparent customer service:

• Failed or Incomplete Orders: If an order cannot be completed by our servers or is marked as "Canceled" or "Partial", the remaining unfulfilled balance is automatically and instantly credited back to your Official Grows panel account.
• Orders in Progress: Once an order is placed and enters "In Progress" or "Processing" state, it cannot be canceled manually unless the server fails to start.
• Account Balance Refunds: Wallet balance is intended for ordering services. In special circumstances where a technical issue prevents service usage, contact our support team to request a review.

Social media platforms routinely audit and remove inactive accounts. To protect your investment:

• Guaranteed / Refill Services: Services tagged with a refill period (e.g., 30 Days Refill, 60 Days Refill, Lifetime Refill) include free automated replenishment if drops occur below the order's start count + quantity.
• Refill Calculations: Refill eligibility is calculated as: Current Count < (Start Count + Quantity). If your organic followers drop below your original Start Count, refills may not trigger.
• No Refill Services: Services labeled "No Refill" are offered at discounted rates without post-delivery maintenance. Please order guaranteed services if you require refill protection.

• Official Grows is an independent digital growth platform and direct service network and is not affiliated, associated, authorized, or endorsed by Instagram, Facebook, TikTok, YouTube, Telegram, Twitter (X), Spotify, or Google.
• We are not responsible or liable for any account actions, restrictions, or shadowbans taken by third-party social networks on your profiles. You use all promotional services at your own discretion.
• Under no circumstances shall Official Grows be liable for any indirect, incidental, punitive, or consequential damages resulting from platform usage.

Our dedicated support team is available around the clock to assist you with order status, technical inquiries, and payment questions:

• Support Tickets: Open Support Ticket
• Response Window: Most inquiries receive a response within 1 to 4 hours.
• Official Website: https://officialgrows.com